March 16, 2020
Dear Valued Owner,
As we continue to navigate guidance from local, state and federal public health authorities as well as restrictions being issued by local and state officials, it is important that we keep you updated on how your travel plans and vacation planning services may be impacted. Your health and safety, and that of our associates, is our top priority.
In support of the recommendations of public officials and social distancing efforts, we are implementing a number of changes to our resort operations.
- Effective immediately, we are unable to accommodate new reservations for check-in through March 31, 2020 at all Club Wyndham, WorldMark by Wyndham, Shell Vacations Club, and Margaritaville Vacation Club by Wyndham resorts. Currently, we are accepting reservations for arrivals April 1, 2020 and beyond. Please continue to monitor clubwyndham.com for any updates.
- At this time, we are asking all owners with upcoming reservations through March 31, 2020, to consider cancelling their stays. With enhanced restrictions in place, we will be unable to provide you the vacation experience you expect when visiting one of our resorts.
- In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people, beginning March 17, 2020, and across all resorts, food and beverage operations, amenities such as pools, hot tubs, saunas, fitness centers, business centers, activities rooms, etc. will be closed. Any gatherings will be cancelled. Grocery and food delivery will be restricted or not allowed.
- A smaller number of resorts will be restricted from allowing owner check-ins, effective March 20, 2020. This includes all resorts in the following locations: Canada, Mexico, Puerto Rico, St. Thomas, New York, Utah (Park City and Park City Miner’s Club), Orlando, Las Vegas, Anaheim, San Francisco, Wisconsin, Atlantic City, and Maryland. We will make every effort to contact owners with reservations at these locations to notify them that their reservations will be cancelled with vacation points / credits refunded automatically. While owners who have already checked in to a resort may be able to remain through the date of their scheduled departure, they should strongly consider shortening their stays as movement in and around the resort will be restricted. In some municipalities, you will be restricted to your suite. Depending on how this situation evolves, we may have to close the resort at any point and require immediate departures.
This is a fluid situation with local, state, and federal jurisdictions issuing guidance and/or restrictions continuously. Our resorts will fully comply with guidance as it is updated.
Your Vacation Planning Touch Points
While we always strive to provide exceptional service, please be aware that we are experiencing higher than normal call volumes so your hold time could be longer than normal. Your owner website is the best way to update your vacation plans. As a reminder, we have adjusted our cancellation policy to reflect additional flexibility and you may cancel your reservation with an arrival date prior to May 15, 2020, without penalty. Within 72 hours, the full amount of points / credits used for the reservation will be added back into your account and the reservation transaction will be restored.
We understand this situation has impacted your ability to maximize your vacations so we are reviewing alternative options to use your points / credits. Stay tuned for more information.
We are fully committed to implementing health and safety measures to protect our owners, guests and associates. We recognize some of these measures may be an inconvenience and we sincerely appreciate your patience during this time. Thank you for being a valued member of our Wyndham Destinations family and we look forward to welcoming you back for a future vacation.
Chief Operating Officer, Wyndham Vacation Clubs
List of Impacted Resorts
New York City
Club Wyndham Midtown 45
Margaritaville Vacation Club by Wyndham - Rio Mar
Club Wyndham Park City
WorldMark Park City
Club Wyndham Skyline Tower
Club Wyndham Anaheim
Club Wyndham Dolphin’s Cove
WorldMark Dolphin’s Cove
Club Wyndham Bonnet Creek
Club Wyndham Cypress Palm
Club Wyndham Star Island
Club Wyndham Orlando International
Club Wyndham Reunion
WorldMark Orlando - Kingstown Reef
Club Wyndham Desert Blue
Club Wyndham Grand Desert
Club Wyndham Tropicana
Margaritaville Vacation Club by Wyndham - Desert Blue
Desert Rose Resort
WorldMark Las Vegas - Boulevard
WorldMark Las Vegas - Spencer Street
Harrah’s Las Vegas
Club Wyndham National Harbor
El Cid Granada Hotel & Country Club
El Cid Marina Beach Hotel & Yacht Club
El Cid El Moro Beach Hotel
El Cid La Ceiba Beach Hotel
WorldMark Coral Baja
WorldMark Isla Mujeres
WorldMark La Paloma
Plaza Pelicanos Grand Beach Resort
Sunset Plaza Beach Resort & Spa
Carriage Hills Resort
Carriage Ridge Resort
Club GeoPremiere at Auberge du Lac Morency
WorldMark Vancouver - The Canadian
WorldMark Whistler - Cascade Lodge
WorldMark Whistler - Sundance
Margaritaville Vacation Club by Wyndham - St. Thomas
San Francisco, CA
Club Wyndham Canterbury
Inn at the Opera
Suites at Fisherman’s Wharf
WorldMark San Francisco
Club Wyndham Glacier Canyon
Club Wyndham Sundara Cottages at Wisconsin Dells
Club Wyndham Tamarack