We are closely monitoring state and local orders and conditions to determine the right time to reopen each resort, and will reopen them on an individual basis and with a limited occupancy.

Throughout the reopening process, we have prioritized owner reservations over all other reservation types. As we reopen resorts with reduced occupancy, we do our best to accommodate as many owner reservations as possible, preserving those made most in advance.

We’ll notify you via email if you have a reservation that will be impacted, whether it be at a resort still temporarily closed or with limited occupancy due to social distancing measures put in place. We will cancel your reservation for you – you do not need to take any action. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours. 

We would love to help you book a future vacation and provide personalized travel suggestions for your next trip. Tell us more about your upcoming travel plans, and we’ll reach out to help get you on your next vacation.

If your guest confirmation is cancelled due to limited occupancy at resorts or extended temporary closures, your vacation points, housekeeping credits, reservation transaction(s), and any other fees associated with the reservations will be returned to your account within 72 hours of cancelation. Guest confirmations will only be returned for canceled reservations at resorts beginning to accept arrivals as of May 26, 2020. 

Since beginning our phased reopening efforts, we have been prioritizing owner reservations over all other reservation types. Beginning June 15, 2020, as we open for additional occupancy, we'll begin welcoming back guests of owners at resorts where there is availability. 

During this initial phase of reopening, amenities such as spas, restaurants and bars, game rooms, activity centers, and business centers will be temporarily closed in order to practice safe social distancing measures.

Pools may be opened only if the resort can regulate pool capacity to promote social distancing and there is no jurisdictional regulation prohibiting pool use. Splash pads, lazy rivers, spas, kiddie pools, or other bodies of water will remain closed due to inability to promote social distancing. Please reference the list below of Resorts Now Open for your resort’s current pool status. If it does not show as “Pool temporarily closed” or “Pool undergoing renovations” it is open and ready for you to enjoy.

We have implemented enhanced cleaning protocols and disinfecting measures, including the use of hospital-grade, virus-killing products approved by the CDC and the U.S. Environmental Protection Agency.  Other enhanced measures include:

Multiple cleaning stations with hand sanitizer and disinfectant wipes.
Furniture spacing to encourage hanging out at a safe distance in common areas.
Frequent cleaning and disinfection of public spaces and high-touch items.
Protective masks per local and regional requirements (which we’ll be happily smiling under).  We encourage you to also bring your own masks for your personal safety and the safety of others.
Check-in calls – we’ll give you a ring to make your arrival easier and breezier.
Text notifications when your suite is ready.

Visit VacationReady.com to learn more. 

Facial coverings or face masks are required by certain local or state orders and must be worn in all public places, including public areas within select resorts. Please refer to federal, state, and local government guidance for your home and travel destination to confirm current mask requirements, or visit your resort page to see if it is in an impacted area. If required, please be sure to bring your facial covering(s)/mask(s) in order to comply.