Frequently Asked Questions
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  • How are you deciding what resorts to reopen?

    We are closely monitoring state and local orders and conditions to determine the right time to reopen each resort, and will reopen them on an individual basis and with a limited occupancy.

  • What are we doing to ensure owners are able to book at the destinations they want?

    Throughout the reopening process, we have prioritized owner reservations over all other reservation types. As we reopen resorts with reduced occupancy, we do our best to accommodate as many owner reservations as possible, preserving those made most in advance.

  • How will I know if my upcoming reservation has been impacted?

    We’ll notify you via email if you have a reservation that will be impacted, whether it be at a resort still temporarily closed or with limited occupancy due to social distancing measures put in place. We will cancel your reservation for you – you do not need to take any action. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours. 

    We would love to help you book a future vacation and provide personalized travel suggestions for your next trip. Tell us more about your upcoming travel plans, and we’ll reach out to help get you on your next vacation.

  • What will happen if my guest confirmation is cancelled?

    If your guest confirmation is cancelled due to limited occupancy at resorts or extended temporary closures, your vacation points, housekeeping credits, reservation transaction(s), and any other fees associated with the reservations will be returned to your account within 72 hours of cancelation. Guest confirmations will only be returned for canceled reservations at resorts beginning to accept arrivals as of May 26, 2020. 

  • When can I expect to send a guest on a reservation?

    Since beginning our phased reopening efforts, we have been prioritizing owner reservations over all other reservation types. Beginning June 15, 2020, as we open for additional occupancy, we'll begin welcoming back guests of owners at resorts where there is availability. 

  • Will the pools and other amenities be open as resorts reopen?

    During this initial phase of reopening, amenities such as spas, restaurants and bars, game rooms, activity centers, and business centers will be temporarily closed in order to practice safe social distancing measures.

    Pools may be opened only if the resort can regulate pool capacity to promote social distancing and there is no jurisdictional regulation prohibiting pool use. Splash pads, lazy rivers, spas, kiddie pools, or other bodies of water will remain closed due to inability to promote social distancing. Please reference the list below of Resorts Now Open for your resort’s current pool status. If it does not show as “Pool temporarily closed” or “Pool undergoing renovations” it is open and ready for you to enjoy.

  • Will there be enhanced cleaning at resorts?

    We have implemented enhanced cleaning protocols and disinfecting measures, including the use of hospital-grade, virus-killing products approved by the CDC and the U.S. Environmental Protection Agency.  Other enhanced measures include:

    Multiple cleaning stations with hand sanitizer and disinfectant wipes.
    Furniture spacing to encourage hanging out at a safe distance in common areas.
    Frequent cleaning and disinfection of public spaces and high-touch items.
    Protective masks per local and regional requirements (which we’ll be happily smiling under).  We encourage you to also bring your own masks for your personal safety and the safety of others.
    Check-in calls – we’ll give you a ring to make your arrival easier and breezier.
    Text notifications when your suite is ready.

    Visit VacationReady.com to learn more. 

  • Am I required to wear a face mask at Club Wyndham resorts?

    Facial coverings or face masks are required by certain local or state orders and must be worn in all public places, including public areas within select resorts. Please refer to federal, state, and local government guidance for your home and travel destination to confirm current mask requirements, or visit your resort page to see if it is in an impacted area. If required, please be sure to bring your facial covering(s)/mask(s) in order to comply.

Resorts Now Open
International Phased Resort Reopenings

Resorts Opening Soon

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  • California

    San Francisco
    Club Wyndham Canterbury - Accepting New Reservations 8/16/2020
    Inn at the Opera - Accepting New Reservations 8/16/2020
    Suites at Fisherman’s Wharf - Accepting New Reservations 8/16/2020
    The Donatello - Accepting New Reservations 8/16/2020
    WorldMark San Francisco - Accepting New Reservations 8/16/2020

  • Hawaii

    Honolulu
    Club Wyndham at Waikiki Beach Walk® - Accepting New Reservations 8/31/2020
    Outrigger Waikiki Beach Resort
    Waikiki Marina Resort at the Ilikai - Accepting New Reservations 8/31/2020

    Kailua-Kona
    Club Wyndham Mauna Loa Village - Accepting New Reservations 8/31/2020
    Club Wyndham Royal Sea Cliff - Accepting New Reservations 8/31/2020
    Holua Resort at the Mauna Loa Village - Accepting New Reservations 8/31/2020
    Kona Coast Resort - Accepting New Reservations 8/31/2020
    WorldMark Kona - Accepting New Reservations 11/30/2020

    Kapa’a
    Kauai Coast Resort at the Beachboy - Accepting New Reservations 8/31/2020
    WorldMark Kapa’a Shore - Accepting New Reservations 8/31/2020

    Kauai
    Kauai Beach Villas - Accepting New Reservations 8/31/2020

    Kihei
    WorldMark Kihei - Accepting New Reservations 8/31/2020

    Koloa
    Lawai Beach Resort - Accepting New Reservations 8/31/2020
    Outrigger Kiahuna Plantation (affiliate) - Accepting New Reservations 8/31/2020

    Lahain
    Outrigger Royal Kahana (affiliate) - Accepting New Reservations 8/31/2020
    WorldMark Valley Isle - Accepting New Reservations 8/31/2020

    Princeville
    Club Wyndham Bali Hai Villas - Accepting New Reservations 8/31/2020
    Club Wyndham Ka Eo Kai - Accepting New Reservations 8/31/2020
    Club Wyndham Shearwater - Accepting New Reservations 8/31/2020
    Makai Club - Accepting New Reservations 8/31/2020
    Makai Club Cottage - Accepting New Reservations 8/31/2020
    The Cliffs Club - Accepting New Reservations 8/31/2020

    Waikoloa
    Paniolo Greens - Accepting New Reservations 8/31/2020

  • Massachusetts

    Boston
    Wyndham Boston Beacon Hill 

  • Missouri

    Lake Ozark
    Vintage Landing at Four Seasons 

  • Nevada

    Las Vegas
    Harrah's Las Vegas

  • New Hampshire

    Francestown 
    Crotched Mountain Resort  

  • New Mexico

    Angel Fire
    Angel Fire – Cabin Share I  
    Angel Fire Resort 

  • New York

    New York City 
    Club Wyndham Midtown 45 

  • Pennsylvania

    Pittsburgh
    Wyndham Grand Pittsburgh Downtown

  • U.S. Virgin Islands

    St. Thomas 
    Limetree Beach Resort by Club Wyndham - Accepting Reservations for Vacations Beginning 8/15/2020

Additional International Resort Closures
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  • Australia


    Coffs Harbour
    Ramada Resort Coffs Harbour- Treetops
    Ramada Resort Coffs Harbour- Terraces 

    Golden Beach
    Ramada Resort Golden Beach 

    Seven Mile Beach
    Ramada Resort Seven Mile Beach

    Sydney
    Club Wyndham Sydney Suites 

    Torquay
    Wyndham Vacation Resorts Asia Pacific Torquay

    Whiterock
    WorldMark South Pacific Club by Wyndham Cairns

  • Fiji

    Denarau Island
    Club Wyndham Denarau Island - Accepting New Reservations 9/30/2020
    WorldMark Fiji - Accepting New Reservations 9/30/2020

  • Mexico

    Cozumel
    El Cid La Ceiba Beach Hotel - Accepting New Reservations 7/19/2020

    Isla Mujere
    WorldMark Isla Mujeres - Accepting New Reservations 7/19/2020

    Mazatlan
    El Cid Granada Hotel & Country Club - Accepting New Reservations 7/19/2020
    El Cid Marina Beach Hotel & Yacht Club - Accepting New Reservations 7/19/2020
    El Cid El Moro Beach Hotel - Accepting New Reservations 7/19/2020

    Rosarito
    WorldMark La Paloma - Accepting New Reservations 7/19/2020

    San Jose Del Cabo
    WorldMark Coral Baja - Accepting New Reservations 7/19/2020

    Zihuatanejo
    WorldMark Zihuatanejo - Accepting New Reservations 7/19/2020

  • New Zealand

    Lake Wanaka
    Club Wyndham Wanaka (Ramada Resort Wanaka) 

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