Massachusetts requires anyone traveling from states with higher COVID-19 transmission to provide proof of negative COVID-19 test taken within 72 hours, or self-quarantine for 14 days. Info and forms at mass.gov.
Rhode Island requires travelers from states with higher COVID-19 transmission to provide proof of negative COVID-19 test taken within 72 hours, or self-quarantine for 14 days. Info and forms: https://www.ri.gov/
If local or state regulations impact your upcoming reservation, you’ll be notified via email. We will cancel your reservation for you, and your vacation points, housekeeping credits, reservation transaction(s), and any other fees associated with the reservations will be returned to your account within 72 hours of cancellation.
If your vacation plans were impacted earlier this year, we would love to help you book a future vacation and provide personalized travel suggestions for your next trip. Tell us more about your upcoming travel plans, and we’ll reach out to help get you on your next vacation.
If your guest confirmation is canceled due to limited occupancy at resorts or extended temporary closures, your vacation points, housekeeping credits, reservation transaction(s), and any other fees associated with the reservations will be returned to your account within 72 hours of cancellation.
We have implemented enhanced cleaning protocols and disinfecting measures, including the use of hospital-grade, virus-killing products approved by the CDC and the U.S. Environmental Protection Agency. Other enhanced measures include:
Multiple cleaning stations with hand sanitizer and disinfectant wipes. Furniture spacing to encourage hanging out at a safe distance in common areas. Frequent cleaning and disinfection of public spaces and high-touch items. Protective masks per local and regional requirements (which we’ll be happily smiling under). We encourage you to also bring your own masks for your personal safety and the safety of others. Check-in calls – we’ll give you a ring to make your arrival easier and breezier. Text notifications when your suite is ready.
Facial coverings or face masks are required by certain local or state orders and must be worn in all public places, including public areas within select resorts. Please refer to federal, state, and local government guidance for your home and travel destination to confirm current mask requirements. Visit your resort page to see if it is in an impacted area. If required, please be sure to bring your facial covering(s)/mask(s) in order to comply. If not required, we strongly encourage you to wear one for everyone’s safety.
Most resorts are open and our teams are excited to welcome owners on vacation! The standard cancellation policy is now in effect, with the exception of certain resort locations.
The following resorts have a temporary flexible cancellation policy available through Sept. 30, 2020. If you need to cancel an upcoming reservation at one of these select resorts, you can do so online without penalty up to 24 hours prior to your scheduled arrival, and before the specified cut-off date. Vacation points, housekeeping credits, reservation transaction(s) used will be returned to account within 72 hours upon cancellation.