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      Frequently Asked Questions
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      • How are you deciding what resorts to reopen?

        We are closely monitoring state and local orders and conditions to determine the right time to reopen each resort, and will reopen them on an individual basis and with a limited occupancy.

      • What are we doing to ensure owners are able to book at the destinations they want?

        Throughout the reopening process, we have prioritized owner reservations over all other reservation types. As we reopen resorts with reduced occupancy, we do our best to accommodate as many owner reservations as possible, preserving those made most in advance.

      • How will I know if my upcoming reservation has been impacted?

        We’ll notify you via email if you have a reservation that will be impacted, whether it be at a resort still temporarily closed or with limited occupancy due to social distancing measures put in place. We will cancel your reservation for you – you do not need to take any action. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours. 

        We would love to help you book a future vacation and provide personalized travel suggestions for your next trip. Tell us more about your upcoming travel plans, and we’ll reach out to help get you on your next vacation.

      • What will happen if my guest confirmation is cancelled?

        If your guest confirmation is cancelled due to limited occupancy at resorts or extended temporary closures, your vacation points, housekeeping credits, reservation transaction(s), and any other fees associated with the reservations will be returned to your account within 72 hours of cancelation. Guest confirmations will only be returned for canceled reservations at resorts beginning to accept arrivals as of May 26, 2020. 

      • When can I expect to send a guest on a reservation?

        Since beginning our phased reopening efforts, we have been prioritizing owner reservations over all other reservation types. Beginning June 15, 2020, as we open for additional occupancy, we'll begin welcoming back guests of owners at resorts where there is availability. 

      • Will the pools and other amenities be open as resorts reopen?

        During this initial phase of reopening, amenities such as spas, restaurants and bars, game rooms, activity centers, and business centers will be temporarily closed in order to practice safe social distancing measures.

        Pools may be opened only if the resort can regulate pool capacity to promote social distancing and there is no jurisdictional regulation prohibiting pool use. Splash pads, lazy rivers, spas, kiddie pools, or other bodies of water will remain closed due to inability to promote social distancing. Please reference the list below of Resorts Now Open for your resort’s current pool status. If it does not show as “Pool temporarily closed” or “Pool undergoing renovations” it is open and ready for you to enjoy.

      • Will there be enhanced cleaning at resorts?

        We have implemented enhanced cleaning protocols and disinfecting measures, including the use of hospital-grade, virus-killing products approved by the CDC and the U.S. Environmental Protection Agency.  Other enhanced measures include:

        Multiple cleaning stations with hand sanitizer and disinfectant wipes.
        Furniture spacing to encourage hanging out at a safe distance in common areas.
        Frequent cleaning and disinfection of public spaces and high-touch items.
        Protective masks per local and regional requirements (which we’ll be happily smiling under).  We encourage you to also bring your own masks for your personal safety and the safety of others.
        Check-in calls – we’ll give you a ring to make your arrival easier and breezier.
        Text notifications when your suite is ready.

        Visit VacationReady.com to learn more. 

      Resorts Now Open
      International Phased Resort Reopenings

      Resorts Opening Soon

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      • California

        San Francisco
        Club Wyndham Canterbury - Accepting New Reservations 8/2/2020
        Inn at the Opera - Accepting New Reservations 8/2/2020
        Suites at Fisherman’s Wharf - Accepting New Reservations 8/2/2020
        The Donatello - Accepting New Reservations 8/2/2020
        WorldMark San Francisco - Accepting New Reservations 8/2/2020

      • Hawaii

        Honolulu
        Club Wyndham at Waikiki Beach Walk® - Accepting New Reservations 8/2/2020
        Outrigger Waikiki Beach Resort
        Waikiki Marina Resort at the Ilikai - Accepting New Reservations 8/2/2020

        Kailua-Kona
        Club Wyndham Mauna Loa Village - Accepting New Reservations 8/2/2020
        Club Wyndham Royal Sea Cliff - Accepting New Reservations 8/2/2020
        Holua Resort at the Mauna Loa Village - Accepting New Reservations 8/2/2020
        Kona Coast Resort - Accepting New Reservations 8/2/2020
        WorldMark Kona - Accepting New Reservations 8/2/2020

        Kapa’a
        Kauai Coast Resort at the Beachboy - Accepting New Reservations 8/2/2020
        WorldMark Kapa’a Shore - Accepting New Reservations 8/2/2020

        Kauai
        Kauai Beach Villas - Accepting New Reservations 8/2/2020

        Kihei
        WorldMark Kihei - Accepting New Reservations 8/2/2020

        Koloa
        Lawai Beach Resort - Accepting New Reservations 8/2/2020
        Outrigger Kiahuna Plantation (affiliate) - Accepting New Reservations 8/2/2020

        Lahain
        Outrigger Royal Kahana (affiliate) - Accepting New Reservations 8/2/2020
        WorldMark Valley Isle - Accepting New Reservations 8/2/2020

        Princeville
        Club Wyndham Bali Hai Villas - Accepting New Reservations 8/2/2020
        Club Wyndham Ka Eo Kai - Accepting New Reservations 8/2/2020
        Club Wyndham Shearwater - Accepting New Reservations 8/2/2020
        Makai Club - Accepting New Reservations 8/2/2020
        Makai Club Cottage - Accepting New Reservations 8/2/2020
        The Cliffs Club - Accepting New Reservations 8/2/2020

        Waikoloa
        Paniolo Greens - Accepting New Reservations 8/2/2020

      • Massachusetts

        Boston
        Wyndham Boston Beacon Hill 

        The Berkshires 
        Club Wyndham Bentley Brook - Accepting New Reservations 7/19/2020

      • Missouri

        Lake Ozark
        Vintage Landing at Four Seasons 

      • Nevada

        Las Vegas
        Harrah's Las Vegas

      • New Hampshire

        Francestown 
        Crotched Mountain Resort  

      • New Mexico

        Angel Fire
        Angel Fire – Cabin Share I  
        Angel Fire Resort 

      • New York

        New York City 
        Club Wyndham Midtown 45 

      • Pennsylvania

        Pittsburgh
        Wyndham Grand Pittsburgh Downtown

      • Puerto Rico

        Rio Grande 
        Margaritaville Vacation Club by Wyndham - Rio Mar - Accepting New Reservations 7/14/2020 

      • Tennessee

        Pigeon Forge
        Margaritaville Island Resort Pigeon Forge 

      • U.S. Virgin Islands

        St. Thomas 
        Limetree Beach Resort by Club Wyndham - Accepting Reservations for Vacations Beginning 8/15/2020

      Additional International Resort Closures
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      • Australia

        Ballarat
        Club Wyndham Ballarat

        Coffs Harbour
        Ramada Resort Coffs Harbour- Treetops
        Ramada Resort Coffs Harbour- Terraces 

        Dinner Plain
        Club Wyndham Dinner Plain
        Ramada Resort Dinner Plain, Mt. Hotham 

        Dunsborough 
        Ramada Resort Dunesborough

        Golden Beach
        Ramada Resort Golden Beach 

        Kirra Beach
        Wyndham Vacation Resorts Asia Pacific Kirra Beach

        Lakes Entrance
        WorldMark South Pacific Club by Wyndham Lakes Entrance

        Marcoola Beach
        Wyndham Vacation Resorts Asia Pacific Marcoola Beach

        Melbourne
        Wyndham Vacation Resorts Asia Pacific Melbourne 

        Perth
        Club Wyndham Perth
        Ramada Perth, The Outram

        Phillip Island
        WorldMark South Pacific Club by Wyndham at Ramada Phillip Island 

        Pokolbin Hill
        WorldMark South Pacific Club By Wyndham Pokolbin Hill 

        Port Douglas
        Wyndham Vacation Resorts Asia Pacific Port Douglas

        Port Mccquarie
        WorldMark South Pacific Club by Wyndham Port Mccquarie 
        Ramada Resort Flynns Beach

        Port Stephens
        WorldMark South Pacific Club by Wyndham at Ramada Resort Shoal Bay 

        Salamander Bay
        WorldMark South Pacific Club by Wyndham Port Stephens 

        Sebastopol
        Ramada Resort Ballarat 

        Seven Mile Beach
        Ramada Resort Seven Mile Beach

        Surfers Paradise
        Wyndham Vacation Resorts Asia Pacific Crown Towers 
        Wyndham Vacation Resorts Asia Pacific Surfers Paradise

        Sydney
        Club Wyndham Sydney Suites 

        Torquay
        Club Wyndham Torquay 
        Wyndham Vacation Resorts Asia Pacific Torquay

        Whiterock
        WorldMark South Pacific Club by Wyndham Carins

      • Fiji

        Denarau Island
        Club Wyndham Denarau Island - Accepting New Reservations 9/30/2020
        WorldMark Fiji - Accepting New Reservations 9/30/2020

      • Mexico

        Cozumel
        El Cid La Ceiba Beach Hotel - Accepting New Reservations 7/19/2020

        Isla Mujere
        WorldMark Isla Mujeres - Accepting New Reservations 7/19/2020

        Mazatlan
        El Cid Granada Hotel & Country Club - Accepting New Reservations 7/19/2020
        El Cid Marina Beach Hotel & Yacht Club - Accepting New Reservations 7/19/2020
        El Cid El Moro Beach Hotel - Accepting New Reservations 7/19/2020

        Puerto Vallarta
        Plaza Pelicanos Grand Beach Resort - Accepting New Reservations 7/19/2020
        Sunset Plaza Beach Resort & Spa - Accepting New Reservations 7/19/2020

        Rosarito
        WorldMark La Paloma - Accepting New Reservations 7/19/2020

        San Jose Del Cabo
        WorldMark Coral Baja - Accepting New Reservations 7/19/2020

        Zihuatanejo
        WorldMark Zihuatanejo - Accepting New Reservations 7/19/2020

      • New Zealand

        Lake Wanaka
        Club Wyndham Wanaka (Ramada Resort Wanaka) 

        Rotorua
        Ramada Resort by Wyndham Rotorua Marama 

      Currently closed through June 1, 2020 and subject to change according to local conditions and regulations.

      Wyndham Dreamland – Bali

      Wyndham Sundancer – Lombok

      Wyndham Grand Kalim Bay – Phuket

      Wyndham Sea Pearl – Phuket

      Club Wyndham Tuscany

      Club Wyndham Normandy

      Club Wyndham Bavaria

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