Booking My Vacations

Canceling a Reservation

Canceling 15 Days or More Prior to Check-In*

If your reservation is canceled 15 days or more prior to the check-in date, the points used for the reservation will be returned to the Use Year from which they came and will retain all of their original benefits.

*Cancellations must be made by 11:59 p.m. EST on the 15th day in order for points to be returned.

Canceling 14 Days or Less Prior to Check-In

If your reservation is canceled 14 days or less prior to the check-in date, the points used for the reservation will be forfeited.

Last-Minute Reservations

When making a reservation 15 days or less prior to check-in, you have 24 hours to cancel your reservation without forfeiting your points. 

When booking a reservation for same-day check-in, the reservation must be canceled prior to the day of check-in by 11:59 p.m. EST to avoid points forfeiture.

If you need to cancel your reservation, you can cancel online or by calling the Vacation Planning Center at 855-670-0758.

Important Information:
  • When canceling a reservation that was booked with rented points and/or Housekeeping Credits, in accordance with the cancellation policy, a refund will be processed back to the original source of payment. This also includes reservations made through Wyndham Club Pass. 
  • When canceling a reservation that was booked with borrowed points and/or Housekeeping Credits, in accordance with the cancellation policy, the points will be returned to the Use Year from which they were borrowed. This also includes reservations made through Wyndham Club Pass.
  • If your original reservation was modified to add more nights, the cancellation policy will be based on the new check-in date. If a reservation is modified within 15 days of check-in, the same-day grace period does not apply.
  • Currently, it is not possible to cancel partial nights on a reservation. Cancellation of a reservation that was modified to add more nights will result in the entire reservation being cancelled.
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