Q: What is a chatbot?
A: The Club Wyndham chatbot is a computer program that will interact via text through a messaging application on the Club Wyndham website. This chatbot will look for keywords entered into the chat and retrieve web articles for clarification to help answer your question.
Q: Who will be using this new feature?
A: All Club Wyndham owners will be able to use this new feature.
Q: Will this chatbot have the ability to escalate to an Owner Services Guide?
A: The chatbot will encourage you to call Owner Services at 800-251-8736 for further assistance, if needed. Some questions that will initiate this response include the same question being asked multiple times, or if the answer to a question is not accessible on ClubWyndham.com.
Q: Will this chatbot have access to my personal information?
A: No, this is an informational chatbot that pulls primarily from the Ask & Answer and the Ownership & Contract Types pages on the Club Wyndham website. For questions regarding your personal account details, please call Owner Services at 800-251-8736 for further assistance.
Q: Will this chatbot have multilingual response capabilities?
A: At this time, the chatbot will only be in English. Future enhancements may provide additional language opportunities.
Q: What kind of questions will the chatbot be able to answer?
A: This chatbot will search for keywords, pull information, and provide links for subjects and policies including general booking, cancellation, upgrades, points usage, Use Year, and pet policies.
Q: Who do I contact if the chatbot isn’t working?
A: To report outages, click on the Give Feedback tab on the right side of the Club Wyndham website.
Q: What do I do if the information the chatbot provided isn’t correct?
A: You may reach out to Owner Services to discuss any questions or concerns regarding the chatbot.
Q: Where will this chatbot be located?
A: It will be located on the pre-login and post-login pages, excluding the login page itself. It will appear on the lower right-hand corner of the screen for computer users. On mobile devices, it will appear on the right-hand side of the screen.
Q: How do I activate the chatbot?
A: The chatbot will show as a message bubble icon in the bottom right corner for computer users or the right-hand side of the screen for mobile users, and you can select the tray to type within to start asking questions.