CLUB NEWS | FEB. 14, 2024

Introducing Wyndi — Your New Virtual Assistant

From questions about points and offers to finding resorts in your favorite destinations. Wyndi is your 24/7 website chatbot and virtual assistant that will point you in the right direction. Simply click the message bubble on the bottom right of your screen and, Wyndi will be ready to help navigate you to a specific webpage or phone number for more information.

Keep in mind, they’re still learning. But the more you ask, the faster they’ll learn. Here are a few example questions that you could ask:

  • What are the VIP benefits?
  • How do I book a resort?
  • Can I book a cruise with my points?
  • How do I cancel my reservation?
  • How do I contact Club Wyndham Travel?

Read the FAQs below to learn more and give Wyndi a try today.


Frequently Asked Questions:

 

Q: What is a chatbot?

A: The Club Wyndham chatbot is a computer program that will interact via text through a messaging application on the Club Wyndham website. This chatbot will look for keywords entered into the chat and retrieve web articles for clarification to help answer your question.

 

Q: Who will be using this new feature?

A: All Club Wyndham owners will be able to use this new feature.

 

Q: Will this chatbot have the ability to escalate to an Owner Services Guide?

A: The chatbot will encourage you to call Owner Services at 800-251-8736 for further assistance, if needed. Some questions that will initiate this response include the same question being asked multiple times, or if the answer to a question is not accessible on ClubWyndham.com.

 

Q: Will this chatbot have access to my personal information?

A: No, this is an informational chatbot that pulls primarily from the Ask & Answer and the Ownership & Contract Types pages on the Club Wyndham website. For questions regarding your personal account details, please call Owner Services at 800-251-8736 for further assistance.

 

Q: Will this chatbot have multilingual response capabilities?

A: At this time, the chatbot will only be in English. Future enhancements may provide additional language opportunities.

 

Q: What kind of questions will the chatbot be able to answer?

A: This chatbot will search for keywords, pull information, and provide links for subjects and policies including general booking, cancellation, upgrades, points usage, Use Year, and pet policies.

 

Q: Who do I contact if the chatbot isn’t working?

A: To report outages, click on the Give Feedback tab on the right side of the Club Wyndham website.

 

Q: What do I do if the information the chatbot provided isn’t correct?

A: You may reach out to Owner Services to discuss any questions or concerns regarding the chatbot.

 

Q: Where will this chatbot be located?

A: It will be located on the pre-login and post-login pages, excluding the login page itself. It will appear on the lower right-hand corner of the screen for computer users. On mobile devices, it will appear on the right-hand side of the screen.

 

Q: How do I activate the chatbot?

A: The chatbot will show as a message bubble icon in the bottom right corner for computer users or the right-hand side of the screen for mobile users, and you can select the tray to type within to start asking questions.

 

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