CLUB NEWS | AUGUST 2025
Introducing My Agent — Your New Virtual Assistant
To help elevate your online experience, the Club Wyndham owner website will be getting an upgrade in the form of a virtual AI chatbot called “My Agent.” This new feature will bring several benefits, including providing faster responses to address your questions, minimizing the need to call in for assistance, and delivering a more user-friendly and engaging online experience overall.
At launch, these are some of the features that My Agent will have available:
- Answer questions about available balances, bucket list, waitlist, resort details, and travel-related questions
- Search by region, destinations, and vibes
- Answer resort-specific questions
- Cancel reservations and view reservation details, as well as personalized offers and travel planning
Read the FAQs below to learn more and give My Agent a try today.
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What is My Agent?
My Agent is the user interface where you can chat with an AI agent or (in the future) a live agent from the call center that will be available for use to owners 24/7. It will interact with you through a messaging application on the Club Wyndham website. This AI chatbot will find answers to your questions via infocenter and your club website.
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Will My Agent have the ability to escalate to an Owner Services guide?
At this time, My Agent will encourage you to call Owner Services at 800-251-8736 for further assistance, if needed.
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Where will My Agent be located?
It will be located on the post-login pages. It will appear in the lower right-hand corner of the screen for computer users and mobile devices.
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How do I activate My Agent?
My Agent will show as a message bubble icon in the bottom right corner where you can select the tray to type within to start asking questions.
THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING THE SALE OF TIME-SHARE PROPERTY OR INTERESTS IN TIME-SHARE PROPERTY.
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