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CLUB NEWS | July 21, 2022
Get Ready For Easy Payments In A New Online Portal
Beginning in August, you will have a new customer payment portal: Paymentus. You will still be able to access and view all your regular account information and preferences… plus much more!
How to Use Your Payment Portal — Club Wyndham
Some of the new features you can look forward to include:
A new customer portal with several 24/7 self-service features.
Enroll in Auto-Pay.
Schedule and make payments.
View balances, statements and transactions.
Add payment options to your virtual wallet.
Get notifications when payments are processed.
Access financial information for all accounts in one place.
A new direct-access payment portal.
Make quick and easy one-time payments.
No need to log into your account first.
Opt in to pay by text or PDF.
An enhanced, automated voice system.
Dial in to manage your account anytime.
Make payments, enroll in Auto-Pay, request payoff quotes and duplicate tax forms.
Communications available in multiple languages.
Add payment options to your virtual wallet.
What Do I Need To Know?
Disruptions In Auto-Pay:
If you are currently enrolled in Auto-Pay for your loan and/or maintenance fee payments, no action is needed and your payments will continue to draft. However, if you have an expired credit card or missing email address, your scheduled automatic payment will not be drafted. Please confirm that your email address and credit card information is accurate and up-to-date. To update your credit card, email address or other Auto-Pay information, please log in to your account at clubwyndham.com or contact a Financial Services agent at 844-516-0718.
Due Date Changes: Changes to your due date can be requested once every 12 months for your dues account and once during the life of the loan if your account is current and in good standing. Please contact Financial Services at 888-739-4022 after September 30, 2022, to request this change.
Billing Frequency Changes: For Club Wyndham owners, the process to request a change in billing frequency for your dues account will be changing beginning with the 2023 billing year. You will continue to have the option to either pay your maintenance fees annually or monthly. Owners on annual frequency may request to change to monthly frequency for the following billing year as long as the current year’s maintenance fees are paid-in-full. Requests must be received prior to November 30 each year. Billing frequency changes can be requested by contacting a Financial Services representative at 888-739-4022.
Please note, if you enroll in an Auto-Pay plan, you will remain on your current billing frequency. You can request a frequency change as mentioned above.
Vacation Sidekick Account: You will now be able to manage your Vacation Sidekick account by visiting your new portal. Make payments or enroll in Auto-Pay by logging into your Paymentus account and clicking on your Vacation Sidekick account.
Please be advised that due to the transition, the due dates for all Vacation Sidekick accounts will be changing to the first of the month following your current due date (i.e. if your current due date is August 10, your new date will be September 1).
Credit Reporting: Owners with active loans may have information about their accounts reported to the credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. Beginning September 2022, your active loan account will begin reporting to Equifax and TransUnion for both primary owner and secondary owner, if applicable.
Language Options: You have the option to select your preferred language in the Paymentus customer portal and the automated telephone system. Links will be available for Spanish, Portuguese, Japanese, and French Canadian. Simply click on the preferred language link located on the upper righthand corner of the login page.
Paperless Options: You now have paperless options to receive your billing statements electronically via an e-bill notification. Simply click “Yes” under Paperless located under the Account Details section to enroll. If you already receive electronic statements, you will need to re-enroll in this feature to continue receiving statements electronically. Please note, you will need to enroll each account separately and the change will take effect within one to two billing cycles.
What If I Have Questions?
Stay tuned to your email inbox and owner website as additional details and information will be shared as the system rolls out. In the meantime, here are some answers to frequently asked questions:
The new portal, Paymentus, will be available in early August. At that time, any online payments will need to be made using the new payment portal by logging into clubwyndham.com/payments and clicking the My Ownership tab.
The first time you log in, click “First time user?” and use your email address, member number, and zip code to access your account. You will then be prompted to create your new login and password. To access the one-time payment portal, you will need to provide your email address and date of birth.
Please note, the new portal will not be available until early August. You will be emailed further instructions to access your profile. If you need additional support, please contact a Financial Services representative at 888-739-4022.
You can click the Paymentus One Time Payment Portal link to make a quick and easy one-time payment or click on the Paymentus Full Access Member Portal link to access your account, view e-bills, schedule payments, enroll/update Auto-Pay or view payment history.
No, if you are already enrolled in automatic payments for your loan and/or maintenance fee accounts, and if you have a valid email address and credit card on file, they will continue and you do not need to do anything else. However, you may experience a slight delay in your August payment posting due to this transition.
Enroll in Auto-Pay and add/update your payment method by logging in to your account in Paymentus. You may also contact the Interactive Voice Response (IVR) system or a Financial Services representative at 844-516-0718.
Yes, you will be able to conveniently view your e-bills online by logging into your Paymentus account. However, please note that the billing history will only be available going forward and will not include past history.