11/20/2024

OWNER GUIDE

Your Ownership Questions: Answered

Your Club Wyndham ownership continues to evolve and grow, and so do your benefits. You have significant flexibility in managing your points to align with your travel inspirations. It’s important to build your lifetime of memories on strong foundations.

In just a few clicks, you can watch recorded webinars, peruse articles spotlighting various resort news and updates, and even get inspired with in-depth destination guides. Explore the topics that are frequently asked about to level up your club knowledge and maximize what you own.

Enhancements:

Waitlist Text Option: You can now add a U.S. mobile phone number to a waitlist request to receive a match notification via SMS text message. Standard messaging rates may apply.

Modify Nights: You can now remove up to to three (3) nights from eligible booked reservations. Even better, modifying a reservation to remove nights and add nights can be completed in the same transaction. Not all reservations will be able to be modified to remove nights, but you will still be able to add nights. These reservation types include:
- Existing reservations made prior to the future launch of this feature
- Reservations using Bonus Time
- Reservations using Points Rental
- Reservations using Borrowed Points
- Club Pass Reservations that have TOT

Bonus Time: You can now book reservations at Club Wyndham resorts paying entirely with cash instead of points.
- This benefit is an owner-exclusive, meaning ineligible for guest confirmations
- The payment rate is $5 per 1000 points required
- All Club Wyndham ownership tiers can book Bonus Time reservations
- Up to two (2) active Bonus Time reservations are allowed in the account at once
- Can not be combined with points
- Ineligible for Points Protection
- Housekeeping and reservation transaction rules still apply
- All Club Wyndham resorts are eligible. Affiliate, Associate, or Club Pass resorts are not included in Bonus Time.
- Ineligible for Discovery and Limited Edition memberships
Flexible Search: Select a destination or resort name, plug in dates, and toggle the new “+/- 3 nights from date range” checkbox to search for flexible vacation options with greater clarity than the prior “My dates are flexible” option.
Recent Search: Picking up where you left off? When you log back into your owner website and select the search bar, you’ll now see your recent search history for destinations and/or resort locations.

Check out your Resort News page for details regarding these new features.

Bug Fixes:

Monthly Availability Calendar: A bug preventing inventory from appearing in the monthly calendar view has been identified and removed.
Fees Transparency & Updates: Club Wyndham Smuggler’s Notch, Club Wyndham Makai Club, and Club Wyndham Vino Bello resort fees have been updated with current rates. This will reflect in your search results across the web and during the booking process.

Your club is continuously working behind the scenes to address your feedback and resolve technical issues. As the website evolves, please share your comments via the “Give Feedback” tab on the right-hand side.

Need help registering, finding availability, modifying reservations, or joining a resort’s waitlist? Head to the Navigating Your Website page for videos that show you how to do it all, step-by-step.

Other recent updates:

Housekeeping & VIP: Then & Now

Housekeeping credits, one of the key pieces of your reservation process, is a great place to start ensuring you’ve mastered the ins and outs when making reservations. If you’ve been with Club Wyndham for a while, you probably already know: Prior to November 2020, Housekeeping credits were unlimited across all VIP tiers. Multiple credits may have been required depending on the size of the reservation.

Housekeeping credits were required for exchanging points into RCI, completing points deposits, or when donating to the charitable gifting fund for veterans. VIP benefits were tied to the contract(s) purchased, not the membership itself. VIP tiers were, and still are, determined by the number of eligible points owned.

Read more about your VIP by Wyndham benefits and offers anytime on ClubWyndham.com.

Expand All

9/12
6/25
5/31
4/24
4/11
3/22
Waitlist - Unable to book offered waitlist for Guest: An issue where booking a waitlist and selecting the guest as a traveler in the initial reservation flow impacting the ability to finalize the reservation has been identified and resolved.

Points Deposit Feature: An issue was found last December when attempting to complete a Club Wyndham points deposit on the final day of the use year. It has been resolved and the points corrected in impacted accounts.
2/23
Timeshare Owner Reservation Priority benefits are now visible online when in use during the booking process.

The benefits summary tab of the owner dashboard will show Timeshare Owner Priority Reservations allowances available. The history listed will display when an allowance was used for a reservation or refunded due to a cancellation.

Members can now choose Managed, Non Managed, or any inventory available when submitting the Waitlist request forms.

Members can now decide between points charts for resorts where associations may vary in their rates.

The two previous bullets will reflect in the waitlist match offer and reservation confirmation information.

Existing length of stay requirements (minimum and maximum nights) determined by season are now system supported in Waitlist requests. Supporting length of stay by season for the dates you are requesting. Previously, you could only pick a minimum of 3 and up to a maximum of 14 nights regardless of resort/season booking policies.

Seven (7) night minimum stays for applicable resorts are now system supported in Waitlist requests.

Existing check in day requirements are now system supported in Waitlist requests.

These resorts are now available to Waitlist appropriately: Club Wyndham Resort at Avon, Club Wyndham Ocean Ridge, Club Wyndham Smugglers' Notch Vermont®, Club Wyndham Harbortown Point, Club Wyndham Fairfield Harbour, Club Wyndham Resort at Fairfield Mountains, Club Wyndham Villas at Fairfield, Club Wyndham Resort at Fairfield Sapphire Valley.
1/15
Owners can now make modifications to waitlist requests online without needing to cancel the current request and create a new one.

No more typing everything in to the search bar, just click the “Back to Search Results” button and the previous results will be shown.

12/20
Members have the ability to modify their waitlist request directly on their website when the status is an Active Request (no match made).

Members can now also complete modifications to a Waitlist where a match has been offered.

The “Back to Search Results” button allows owners exploring available inventory online to click into the individual resort landing pages for further research and to click back to their search results without losing data in the process.

Members can now submit a waitlist request for studio suites.
Members can now confirm reservations when modifying and adding Points Protection.
11/20
Timeshare Owner Reservation Priority benefits are now visible online when in use during the booking process.

Timeshare Owner Priority Guest Allocation usage will now be available on the Benefits Summary page. In addition, reservations during Priority times will have the added label of “Timeshare Owner Priority” so Members can see which reservations may or may not be using a guest allowance.
10/26
When entering dates into search fields from the Dashboard or Search Resorts tab, the dates entered are now retained, reducing the number of times dates need to be entered and producing results initially requested if available.
10/13
You can now search and view availability for your favorite Wyndham Club Pass resorts online — and when you find the perfect suite, simply call a Club Wyndham Vacation Guide to book your reservation. This is just the beginning, future enhancements anticipated in late 2023 will allow you to search and book that resort all online.
Let your website handle the vacation search for you. When your desired resort and travel window isn’t available, you can now submit a waitlist request. Once you are matched, you will be notified to book that dream vacation. There will be a $25 fee to complete the reservation if you decide the match is right for you.
Your vacations are important. And your owner reservations continue to be prioritized at some of the most desired resorts during popular travel times. Your website will keep you up to date on which resorts are being prioritized for you. Remember, you can also send loved ones on a dream vacation of their own up to two times per year. 2024 Dates Now Available!
9/19
When declining points protection for a reservation there will be an additional confirmation step to confirm the decline.
Now able to toggle between member numbers on the owner website.
7/23
Fix for Club Wyndham Ocean Boulevard mislabeling tower issue.
On selecting the Cancel Reservation button in the cancel pop up screen from the dashboard the error message has been resolved.
Points Protection can now be added while modifying a reservation.
Club Wyndham resort pages were showing ineligible booking message and is now resolved.
PayPal payments are being refunded when cancelling reservations online.