May 19th, 2020
A Message From Geoff Richards, Chief Operating Officer, Wyndham Vacation Clubs

Dear Owner,

Like many of you, I’ve spent the past few months staying home with family doing our part to stop the spread. When the day settles and we have the opportunity to connect, many of our conversations have been about the kids’ homework, what’s in the news, and the latest streaming series currently trending, we’ve also been dreaming about our next vacation. And, what vacations mean in this “new normal.”

Phased Resort Reopenings

Many communities across the country are beginning the process of reopening, taking a phased and diligent approach to resuming normal activities. We are too. Next week we’ll take the first step by welcoming owners back to resorts in Florida’s panhandle, Central Florida, and South Carolina. We’re limiting occupancy to ensure we’re able to facilitate social distancing and help owners limit the amount of queues and gatherings they encounter during their stay. In addition, amenities such as pools, spas, restaurants and bars, game rooms, activity centers, and business centers will be temporarily closed.

Due to these efforts, that means there are existing reservations we are unable to currently accommodate, even when resorts are beginning to reopen. In the initial phases of reopening, owner reservations are being prioritized over all other reservation types, including rental, exchange, and guest reservations. In instances where we must impact owner reservations, we’re preserving those reservations made most in advance. If you have an upcoming reservation planned, we’ll send you an email a few weeks prior to your check-in date with an update on your reservation status.

If your vacation is impacted, we're committed to helping you book a future vacation. You can tell us more about where you want to go next and we'll reach out to send you personalized suggestions for your next trip.

We know a lot of owner families haven’t been able to vacation as they had planned. In addition to doing everything possible to preserve owner reservations as we begin our phased reopening, we’re also continuing our Flexible Cancellation Policy through June 30, 2020, and we’ve made rule changes to help preserve your points for future vacations.

Enhanced Cleaning Standards

We’ve collected feedback, monitored consumer trends, and solicited advice from leading experts to help develop what the “new normal” looks like once you vacation again at your favorite Club Wyndham resort. Changes are underway to implement Vacation Ready, which raises the bar for excellence and safety across our portfolio of resorts. These enhanced cleaning protocols and safety measures will help prevent the spread of coronavirus.

Thanks to the latest cleaning technology from Ecolab, we can ensure common areas and suites are disinfected while implementing a variety of other enhanced measures:

  • Multiple cleaning stations with hand sanitizer and disinfectant wipes.
  • Furniture spacing to encourage hanging out at a safe distance in common areas.
  • Frequent cleaning and disinfection of public spaces and high-touch items.
  • Protective masks per local and regional requirements.
  • Check-in calls to make your arrival quicker and easier.
  • Text notifications when your suite is ready.

With several resorts moving to the first phase of reopening, we couldn’t be more excited about getting back to what we do best — putting the world on vacation. And, we look forward to even more resorts reopening to owners over the next several weeks. As we gain momentum, you can trust that we will continue to be Vacation Ready with our world-class hospitality team ready to welcome you home.


Geoff Richards

Chief Operating Officer

Wyndham Vacation Clubs


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